Our Commitment to Your Privacy
At Fast Home Finance (“we,” “our,” or “us”), we’re committed to protecting your personal and financial information. We understand that privacy and security are essential when using online financial services, and we take that responsibility seriously.
This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).
We believe in transparency, accountability, and respect — ensuring you always know how your information is being used and protected.
What is Personal Information?
“Personal information” means any data that identifies you as an individual. This includes your name, address, contact details, financial records, identification numbers, employment information, and other similar details.
We may also collect non-identifiable information (such as property value, requested loan amount, or website usage data) to help us improve our services and user experience.
What Information We Collect
We collect only what’s necessary to:
- Confirm your identity and prevent fraud
- Assess eligibility for loan products
- Understand your financial needs
- Comply with legal and regulatory requirements
- Improve our products, services, and website experience
This information may include:
- Contact and personal details
- Property and mortgage information
- Financial and employment information
- Information you provide via our online forms or customer communications
If required by law (for example, under the Income Tax Act), we may request identifying documents. We do not collect more information than needed to provide you with the services you request.
How We Collect Information
We collect information when you:
- Complete a form or application on our website
- Communicate with us by phone, email, or text
- Interact with our website through cookies or similar technologies
Our website may use cookies and analytics tools to enhance your experience, track usage patterns, and improve our site’s performance. These tools may collect non-identifiable data such as your IP address, browser type, or time spent on the site.
How We Use Your Information
We use your information to:
- Process your loan application and deliver the services you request
- Verify your identity and protect against fraud
- Communicate with you about products or offers that may be of interest
- Improve our website and customer experience
- Manage our business operations
We will only use your information for the purposes stated at the time of collection, unless required or permitted by law.
Sharing Your Information
We may share your information only when necessary to provide our services or as required by law. This includes sharing with:
- Affiliated businesses involved in processing your application
- Other financial institutions
- Professional advisors, collection agencies, or legal representatives (as required)
- Regulatory or government authorities, when legally obligated
We will never sell or rent your personal information. Any third party we work with is contractually obligated to protect your privacy and use your data only for authorized purposes.
How We Protect Your Information
We use industry-standard safeguards to protect your data from unauthorized access, use, or disclosure. This includes secure servers, encryption (SSL), firewalls, and restricted employee access.
While we take every reasonable precaution, no online system is completely secure. We encourage you to use caution when sharing information online.
Your Rights and Choices
You have the right to:
- Access your personal information in our records
- Request corrections or updates to your information
- Withdraw consent to certain uses of your information (subject to legal or contractual restrictions)
- Opt out of marketing communications at any time
To make a request or ask a question about your privacy, contact our Privacy Officer at:
info@privatehomeloans.ca
Fast Home Finance
#110, 11420 142 St NW
Edmonton, Alberta, T5M 1V1
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The most recent version will always be available on our website, and any material changes will be communicated to you in advance.
Fast Home Finance
Supporting homeowners with trust and transparency since 2008.